The UK's leading claims innovator
Policy holders
A simple 3-step process, to streamline your needs
We make the claims process simple, transparent and stress-free, from first contact to resolution. Whether you’re reporting a loss, submitting evidence or tracking your progress, we’re here to support you every step of the way.
Simple. Clear. Personal.
We combine digital portals, fast validation and real-time updates so your claim moves efficiently.
First contact
When you contact us, we’ll gather details about the incident and the items involved, such as model numbers, IMEI, proof of purchase, photographs, and police reports for stolen items. Having this information ready helps us move quickly, and your handler can support you if anything is missing.
Data Collection
We collect information about the incident and the affected items, including model numbers, IMEI, proof of purchase, photographs, and police reports where required. This ensures your claim is validated accurately and efficiently, with your handler available to guide you through each step.
Excess & Settlement
If your claim includes an excess, we’ll arrange payment and clearly explain your settlement options based on the condition of your item. Where repair is possible, we’ll manage the repair on your behalf, and where it is not, we’ll offer an exact or like-for-like replacement to ensure a fair and timely resolution.
We can help
Vulnerable customers
We support customers across a varitety of areas where you require a more personal experience with someone who understands.
I was feeling completely overwhelmed when I made my claim, but SBS made me feel listened to straight away. Nothing felt rushed or automated — I felt like I was speaking to real people who genuinely cared.
Paul
Smith
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